Refund Policy
At AK Home Delivery, we work directly with our restaurant partners to prepare and deliver fresh food to our customers. Because of the nature of our service, this Refund Policy explains how cancellations and refunds are handled on our platform.
Why We Do Not Offer Refunds
Once an order is confirmed, it is prepared fresh by our restaurant partner and picked up directly by our delivery team for immediate delivery. Since food items are perishable and prepared specifically for your order, we are unable to accept returns or provide refunds once the order has been prepared or picked up from the restaurant.
This policy allows us to maintain food freshness and hygiene standards, while ensuring restaurant partners are not affected by returned or unused food items.
Order Cancellations
- Orders can only be cancelled before the restaurant begins preparing your food
- To cancel an order, please contact us immediately through WhatsApp after placing your order
- Once the restaurant has started preparing your order or it has been picked up for delivery, the order cannot be cancelled or refunded
Incorrect or Missing Items
We understand that mistakes can occasionally happen. If your order arrives with an incorrect item or something is missing, please contact our team right away through WhatsApp. Each concern is reviewed individually, and we will do our best to resolve the issue appropriately with the restaurant partner involved.
Quality Concerns
If you receive an item that appears to be significantly different from what was ordered or raises a genuine quality concern, please inform us as soon as possible with details of the issue. While refunds are not standard practice, we take all feedback seriously and use it to maintain quality standards with our restaurant partners.
Delivery Issues
If your order is significantly delayed or not delivered due to an error on our end, please reach out to our team so we can look into the matter and assist you accordingly.
How to Reach Us
For any cancellation requests or concerns about your order, please contact us directly through WhatsApp as soon as possible. Early communication helps us address issues effectively, especially given that orders are prepared and delivered quickly after confirmation.
By placing an order with AK Home Delivery, you acknowledge and agree to this Refund Policy, which is designed to reflect the fresh, made-to-order nature of our food delivery service.