Delivery Policy
At AK Home Delivery, we aim to make food delivery simple, fast, and affordable for our customers. This Delivery Policy explains how our delivery service works, so you know exactly what to expect when placing an order with us.
Delivery Coverage
We currently provide home delivery services within the city, connecting customers with a growing network of trusted local restaurant partners. Our focus is on making sure food reaches you fresh, on time, and without unnecessary delays.
Delivery Charges
Our within-city home delivery is available at a simple flat rate of Rs. 150. This fixed charge applies regardless of the restaurant or items ordered, making it easy to know your delivery cost upfront with no hidden fees.
To get the most value from your order, we recommend adding two or more items to a single order. Since the delivery charge stays the same, combining items or ordering for family and friends together is a great way to make your delivery more worthwhile.
How Orders Are Placed
Placing an order with AK Home Delivery is quick and personal. Once you decide what you would like to order, your request is sent to our delivery team, where it is confirmed and processed directly over WhatsApp. This allows us to confirm order details, address, and any special requests clearly and quickly, ensuring accuracy from the moment your order is placed.
Order Processing & Delivery Time
Once your order is confirmed, our team coordinates with the respective restaurant partner to prepare your meal and arrange delivery as quickly as possible. Delivery times may vary slightly depending on the restaurant, order volume, and your location within the city, but our priority is always to get your food to you fresh and without unnecessary delay.
Order Tracking & Communication
Since orders are managed directly through WhatsApp, customers can stay in touch with our team throughout the process for updates on their order status. This direct line of communication helps us resolve any questions or changes quickly, keeping the experience smooth and transparent.
Order Accuracy
We encourage customers to clearly mention their order details, delivery address, and any special instructions at the time of ordering. Clear communication helps us ensure that your order is prepared and delivered exactly as requested.
Cancellations & Changes
If you need to cancel or modify your order, please reach out to our team as soon as possible through WhatsApp. Since orders are prepared fresh by our restaurant partners, changes made early in the process are easier to accommodate.
Our Commitment
AK Home Delivery is committed to providing a reliable, affordable, and trustworthy delivery experience. We continuously work to improve our delivery process, expand our restaurant partnerships, and ensure every customer receives their order with care.
If you have any questions about our delivery process, feel free to reach out to us — we are always happy to help make your ordering experience smooth and enjoyable.