Help Center
Welcome to the AK Home Delivery Help Center. Here you will find answers to common questions about ordering, delivery, payments, and support. If you cannot find what you are looking for, our team is always ready to help.
Getting Started
- Browse restaurants and menus available on our platform
- Select the items you would like to order
- Send your order details through WhatsApp to confirm and place your order
- Our team will confirm your order and delivery details directly with you
Placing an Order
- Orders are placed and confirmed through WhatsApp for quick and clear communication
- Please share your full order details, delivery address, and any special instructions when ordering
- To make the most of our flat delivery rate, consider adding two or more items to a single order
- Once confirmed, your order is passed on to the respective restaurant for preparation
Delivery
- We deliver across Chakwal city and the surrounding villages
- Delivery within Chakwal city is Rs. 150
- All deliveries are handled by our own verified riders
- Delivery times may vary slightly depending on your location and order volume
Order Tracking
- Since orders are managed directly through WhatsApp, you can check your order status anytime by messaging our team
- Our team will keep you updated on preparation and delivery progress
- If you have not received an update within a reasonable time, feel free to follow up with us directly
Payments & Refunds
- See our Refund Policy page for details on cancellations and refunds
- For any payment issues, please contact us directly
- Cancellations are easier to accommodate if requested as early as possible after placing an order
Account & Order Changes
- To modify an order, message our team on WhatsApp as soon as possible
- Since meals are prepared fresh, changes made early in the process are easier to accommodate
- For repeat orders or special requests, feel free to mention them directly when ordering
Restaurant Partners
Are you a restaurant owner interested in joining AK Home Delivery? We welcome new partners who share our commitment to quality and reliable service. Reach out to our development team through the Contact page to learn more about becoming a trusted restaurant partner on our platform.
Still Need Help?
Reach out to us through the Contact page and our team, led by Waleed Abbas and order manager Asad Kabeer, will get back to you.