Privacy Policy
At AK Home Delivery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you use our platform to order food or place any request through WhatsApp.
Information We Collect
When you place an order or contact us, we may collect the following information:
- Your name
- Your phone number / WhatsApp number
- Your delivery address
- Details of the items or order you request
- Any special instructions you share with us
We only collect the information that is necessary to process and deliver your order accurately.
How We Use Your Information
- To confirm and process your order with the relevant restaurant or store partner
- To coordinate delivery through our team and riders
- To contact you regarding your order status, confirmation, or any changes
- To provide customer support when you reach out with questions or concerns
- To improve our services based on customer feedback and order patterns
How We Communicate With You
Since orders on AK Home Delivery are placed and confirmed through WhatsApp, your phone number is used primarily for order confirmation, delivery coordination, and customer support. We do not use your information for unrelated marketing without your consent.
Sharing of Information
We only share the necessary order details, such as your name, address, and order items, with the restaurant or store partner responsible for fulfilling your order and with our delivery riders for the purpose of completing delivery. We do not sell or rent your personal information to third parties.
Data Security
We take reasonable steps to protect the information you share with us from unauthorized access, misuse, or disclosure. However, no method of communication or data storage can be guaranteed as completely secure, and we encourage customers to share sensitive information responsibly.
Your Choices
- You may choose not to share certain information, though this may limit our ability to process your order
- You can request that we stop contacting you for non-order-related communication at any time
- You may reach out to us if you would like to know what information we hold about you
Restaurant & Business Partners
Businesses that partner with AK Home Delivery are expected to handle any customer information they receive through our platform responsibly and only for the purpose of fulfilling orders.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or practices. Any updates will be posted on this page, and continued use of our platform means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, feel free to reach out to us through our Contact page or directly via WhatsApp.